Every new Google review answered within a day, in your practice's voice

The problem it fixes

Google shows patients whether a practice answers its reviews. Most doctors mean to reply and never get to it. When someone does, the reply is often the risky kind: it thanks the patient for coming in, mentions their treatment, or argues with a complaint in public.

Many clinics now send a review link after every consultation, so the reviews land on each doctor's own profile, a few every day, many of them a rating with no words. That is too many to answer by hand and too few to hire someone for.

What it does

• Checks each profile you choose for new reviews. Busy profiles every day, quieter ones once a week
• Replies to four and five star reviews in two to four plain sentences, in the voice you approve at the start
• Never says or hints that the reviewer was a patient, and never mentions a condition, test, treatment or visit date, even if the reviewer did
• Never argues, defends a clinical decision, or mentions refunds, policy or legal action
• Speaks as the practice on a doctor's own profile, and varies how each reply opens, so Google does not read the replies as copied
• Sends one, two and three star reviews to the doctor by email the same day

How it runs day to day

It runs by itself every morning. The doctor sees only the low ratings, in the inbox. We read through the replies that went out and adjust the voice whenever the doctor asks.